Frequently Asked Questions
FAQ
Answers about planning, booking & traveling with us
Bookings & Payments
How do I request a quote?
Use Book Now to pick a service, fill in dates, destination, group size, budget, and interests. Our team replies with a tailored quote via email/phone.
What payment methods do you accept?
We accept M-Pesa, bank transfer, and major cards. Your invoice includes secure payment instructions.
Is a deposit required?
Yes. A 30–50% deposit confirms reservations (lodges, flights, vehicles). Balances are typically due 30–14 days before travel, depending on supplier policy.
Can I change or cancel my trip?
Changes are usually possible subject to availability and supplier rules. Cancellations follow the policy outlined on your invoice/itinerary; we always try to minimize fees.
Visas, Insurance & Documents
Do you help with visas?
Yes. We guide you on requirements, application links, and invitation letters where applicable. Final approval is with the issuing authority.
Do I need travel insurance?
Strongly recommended. We can arrange comprehensive policies covering medical, trip interruption, baggage, and evacuation.
What documents should I carry?
- Passport valid 6+ months from entry
- Visa/eTA (if required)
- Travel insurance certificate
- Vaccination records if applicable (e.g., Yellow Fever)
Accommodation & Transport
What kinds of stays can you book?
From budget guesthouses to luxury lodges and beach resorts. Tell us your style—family, honeymoon, adventure—and we’ll match the best options.
How do airport transfers work?
Our driver meets you at arrivals with a sign, tracks your flight, and transfers you to your hotel safely and comfortably.
Do you offer self-drive rentals?
Yes—sedans, SUVs, and 4×4 safari vehicles, with or without a driver-guide.
On-Trip Support & Safety
Do you provide 24/7 assistance?
Yes. You’ll receive a dedicated contact reachable day and night during your trip.
Is Kenya safe for travelers?
Millions visit safely each year. We monitor conditions and advise on best practices, vetted guides, and safe routes.
What if something goes wrong?
We coordinate with suppliers to fix issues quickly—missed connections, room changes, medical help, and more. With insurance, eligible costs may be reimbursed.
Didn’t find your answer?
Reach us on +254 721 288 109 or email support@zayatravelsandtours.com. We’ll be glad to help.
